Debt Relief Call Center Advisor

Location: Remote, USA

Reports to: Debt Relief Supervisor

Summary: The Debt Relief Call Center Advisor’s primary goal is to enroll new debt settlement clients via outbound and inbound phone contact and follow-up through phone and email. They are also responsible for maintaining high levels of productivity, focus and discipline on a daily basis in order to maximize dial time and enrollments.

Responsibilities

• Receive inbound/outbound sales calls, offering debt relief services in line with marketing campaigns.
• Follow consultative sales process to steer consumers into available debt programs.
• Successfully pitch applicable programs to enroll prospects as new clients.
• Meet and exceed minimum average of 0.25 enrollments per hour.
• Enroll at least $75,000 in new client debt each week.
• Follow campaign KPIs to continuously advance performance.
• Complete transfers to partner companies for other related services as is necessary.
• Consistently follow up with potential clients to maximize conversion.
• Maintain comprehensive notes on client files.

To be considered for this role, please take these two assessments:

1. Telemarketing Assessment Test: https://test.hravatar.com/tt/oat/2980/4981/OAT237aUX

2. Digital Assessment Test: https://test.hravatar.com/tt/oat/2079/4981/OAT237bUX

• High school diploma or GED.
• Three (3) plus years in outbound/inbound sales and/or call center experience.
• Phone etiquette with excellent listening skills.
• Excellent communication, interpersonal, and organizational skills, with attention to detail.
• Ability to follow a phone script and navigate through different windows & tabs (computer test will be required for this position).
• Knowledge of the financial services industry, with debt relief/debt settlement/debt consolidation experience.
• Ability to maintain an organized work environment.
• Demonstrate an extraordinary passion for success.

Also a plus:

• Some college preferred.
• Previous work-from-home experience preferred.