Technical Account Manager

Remote

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Posted Date 6/09/2021
Description

Reports to: VP of Technical Operations & Support

Location: Remote, USA

Summary

The Technical Account Manager (TAM) is responsible for supporting numerous technical requests and issues from Clients involving Sparkroom technology.

Role Responsibilities

  • Support various technical requests, including:
    • Implementations and integrations
    • Training
    • Bug research and possible resolution
    • Tracking and reporting reconciliation
    • General technical/change requests from numerous clients, both internal and external
  • Requires gathering, scripting, testing and general brainstorming and problem solving
  • Resolve technical issues/requests ranging from task-oriented items with same day resolution
  • Manage change requests and projects such as new client setups and 3rd party integrations
  • Understand the interdependency of technical requests and the possible impact on the product/service
  • Set up and lead weekly zoom calls with clients and stakeholders, with agenda and recap notes, to discuss current requests, status updates, and solicit and discuss future needs
  • Develop strong relationships and build rapport with clients to maintain and grow accounts
  • Complete other duties, tasks and activities as they arise
  • Bachelor’s degree in Computer Science or similar area
  • 1+ years experience as a Technical Ops Analyst, Business Analyst, or Developer
  • Java or strong OO (object-oriented) development skills
  • Interactive Experience – knowledge and understanding of tracking and reporting, SEO and Analytics, HTTP Form Posting and Web Services
  • Comfortable with SQL
  • Excellent oral and written communication skills
  • Work independently and as a member of a team
  • Strong problem solving skills
  • Ability to develop and maintain effective working relationships with key business partners
  • Prioritize multiple simultaneous tasks; allocate time effectively and efficiently
  • Eagerness to learn and support various business efforts
  • This position can be performed anywhere except Colorado
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
Job Category
Business Development
Location
Remote

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