Sales Agent Team Lead

Remote | Memphis, TN

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Posted Date 9/02/2021

Reports to: Vertical Manager

Location: Memphis, TN

Summary: The successful Sales Agent Team Lead plays a crucial role in achieving sales growth objectives based on conversion numbers. The ideal candidate MUST be comfortable coaching and directing a diverse group of agents in generating interest in our products and closing the sale. This is a growth position in a fast-paced, open call center environment. Bilingual a plus but not required.

Role Responsibilities

  • Monitor employee performance.
  • Follow up with patients via an outbound call, regarding product lines.
  • Make sure agents are meeting and exceeding call volume requirements, achieving sales goals based on conversion numbers and hours.
  • Confirm patient’s interests in the product lines and go over all provided benefits to enrolling.
  • Audit employees by listening to recorded and/or live calls to ensure scripts are property followed.
  • Verify and/or obtain consumer’s demographics and accurately enter all necessary data into the company CRM platforms.
  • Oversee training, development and retention of sales agents.
  • Ensure all new agents are trained thoroughly by utilizing the developed training program competencies.
  • Verify eligibility with contracted insurance plans.
  • Obtain all required physician and pharmacy contact information.
  • Other duties as assigned by the sales and corporate managers.
  • 1+ years experience in a Leadership role within a call center (preferred)
  • 2-3 years’ Inside Sales experience OR
  • 3+ years’ experience in Inside Sales, Collections, Retention and/or Recovery with proven consistency in meeting sales or production goals
  • Good organizational skills
  • Willing to function as a cooperative team member
  • Responsible and cooperative attitude
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.
Job Category
Business Development

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