Call Center Agent, Memphis

Remote | TN

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Posted Date 5/27/2021
Description

Reports to: Call Center Supervisor

Location: Memphis, Tennessee


Position Overview

The Call Center Agent is a professional individual with a persuasive personality. Candidates must be comfortable talking on the phone and confident in directing customer interactions. They will have a strong ability to take initiative, and be excited about making many sales calls per day. This person will generate interest in our products, and close the sale. Also key is the ability to separate themselves from frustrating situations and to guide customers to solutions.

Responsibilities

  • Source new sales opportunities through outbound calls
  • Build and manage the sales pipeline through the sales cycle
  • Close sales and achieve daily/weekly quotas
  • Understand the needs of our customers and match those to our products
  • Route qualified opportunities to the appropriate sales openings
  • Build rapport with prospects through friendly, engaging communication
  • Capture customer information for future follow-up
  • Respond swiftly and courteously to customer complaints or inquiries
  • At least 1+ years' proven inside sales experience (Inside sales preferred)
  • At least 1+ years' call center experience with a sales, collections, or retention background
  • Track record of over-achieving goals
  • Strong, clear phone voice
  • Excellent verbal, written, and communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • Thrive in a fast-paced environment
Job Category
Call-Center
Location
Remote

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