Reports to: Sr. Director of Human Resources
Location: Remote, USA
- Develops, facilitates, and implements all phases of the recruitment process.
- Manages recruiting efforts such as job fairs, as well as the posting of employment advertisements.
- Conducts phone screens, coordinates interview schedules, summarizes feedback, makes hiring recommendations, and manages the offer process.
- Informs job applicants of details such as duties and responsibilities, compensation, benefits, training, work schedules, working conditions, or promotion opportunities.
- Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
- Has a proven track record of strategic recruitment utilizing various methods including email campaigns, social media posts, and networking.
- Communicates with the call center management team to determine the successes of previous training groups and make adjustments in recruiting efforts accordingly.
- Successfully tracks progress on requisitions and candidates within the applicant tracking system.
- Maintains reporting of recruiting efforts, retention rate, and scheduled training.
- Manages a recruiting process that is in compliance with state and federal regulations.
- Completes other duties, tasks, and activities as assigned.
- 3+ years of recruiting in a call center environment preferred
- Bachelor's Degree in Human Resources or related field, or an equivalent work experience, preferred
- Proficient in Microsoft Office Suite and Google Suite
- Excellent organizational skills & attention to detail
- Possess excellent written & verbal communication skills
- Excellent time management skills with a proven ability to meet deadlines
- Ability to create and implement sourcing strategies for recruitment for a variety of roles
- Proactive and independent with the ability to take initiative
- Familiarity with laws, regulations, and best practices applicable to hiring and recruitment
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”