Call Center Recruiter


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Posted Date 4/07/2021

Reports to: Sr. Director of Human Resources

Location: Remote, USA

Role Responsibilities

  • Develops, facilitates, and implements all phases of the recruitment process.
  • Manages recruiting efforts such as job fairs, as well as the posting of employment advertisements.
  • Conducts phone screens, coordinates interview schedules, summarizes feedback, makes hiring recommendations, and manages the offer process.
  • Informs job applicants of details such as duties and responsibilities, compensation, benefits, training, work schedules, working conditions, or promotion opportunities.
  • Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
  • Has a proven track record of strategic recruitment utilizing various methods including email campaigns, social media posts, and networking.
  • Communicates with the call center management team to determine the successes of previous training groups and make adjustments in recruiting efforts accordingly.
  • Successfully tracks progress on requisitions and candidates within the applicant tracking system.
  • Maintains reporting of recruiting efforts, retention rate, and scheduled training.
  • Manages a recruiting process that is in compliance with state and federal regulations.
  • Completes other duties, tasks, and activities as assigned.
  • 3+ years of recruiting in a call center environment preferred
  • Bachelor's Degree in Human Resources or related field, or an equivalent work experience, preferred
  • Proficient in Microsoft Office Suite and Google Suite
  • Excellent organizational skills & attention to detail
  • Possess excellent written & verbal communication skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to create and implement sourcing strategies for recruitment for a variety of roles
  • Proactive and independent with the ability to take initiative
  • Familiarity with laws, regulations, and best practices applicable to hiring and recruitment

Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”

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