Sr. Manager of Product Calls Operations

San Diego | San Diego, CA

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Posted Date 2/08/2020

This role offers a unique opportunity to work closely with product leadership to drive

success for their teams. As a Sr. Manager of Product Calls Operations, you will play an integral

role in driving world-class digital media products, as well as managing and executing projects

across the organization. This is a high profile and demanding role that requires a combination of

keen analytical and cogent communication skills. You will be required to showcase excellent

leadership, people management, project management, problem solving and communication to

both internal and external colleagues at scale.

Reports to: Chief Product Officer


• Establishes SOPs across Global DMS to identify global data opportunities and manage

the data through monetization processes via a variety of call platforms and messaging


• The role sits at the intersection of data, messaging, and the monetization from 1st and

3rd party data.

• Daily interacts with Tech, Messaging, Call Centers, and cross-functional teams on a

daily basis.

• Responsible to understand the call center environment to ensure optimization of process

and determine process enhancements needed to align with defined SOPs.

• Work with Marketing and Sr. Leaders on Branding of the DMS marketing stack with Calls

and Messaging products aligned under the Global DMS Brand.

• Set KPIs and goals for the calls business; Create naming conventions / campaign details

for AdOps / tech standardization

• Identify and test 3rd party platforms; front-facing to manage the relationships with those

3rd party platforms (Drips, Teledrips, Pipes, Avatar, etc.)

• Define process for testing vertical campaigns

• Create daily revenue/costs reporting template

• Define cadence for campaign performance review

• Establish feedback loop with buyers on disposition data. Ensure that the data is plugged

back into the media source and we have accurate attribution to the source.

• BA/BS degree; advanced degree or MBA a plus

• 4+ years in a role with relevant experience

• Demonstrated leadership in managing major cross-functional projects or initiatives that

touch multiple VP or C-Level business partners

• Comfortable with presenting to and facilitating discussion with senior business leaders

and skilled at building consensus cross-functionally

• Excellent interpersonal skills and a collaborative management style

• Strong “ownership” mentality and a bias for action

• Experience working in a technology environment and experience working with diverse

systems and datasets

Ability to work under ambitious timelines in a start-up, entrepreneurial environment. Candidates

will be considered in totality of their skills and experience versus strict interpretation of



Job Category
San Diego

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