Call Center Trainer


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Posted Date 4/16/2021

Reports to: Vertical Manager

Location: Memphis, TN

Summary: The successful Call Center Trainer is responsible for training all new employees and retraining/reviewing the basics of achieving sales metrics for agents in a coaching/performance plan. The ideal candidate will be comfortable coaching a diverse group of people in a fast-paced, open call center environment.

Role Responsibilities

Increase sales by the following and additional methods:

  • Monitor employee performance in both initial training and retraining levels.
  • Make sure agents are meeting or exceeding call volume requirements and achieving sales goals based on conversion numbers and hours while in training/retraining.
  • Confirm patient’s interests in the product lines and go over all provided benefits to enrolling.
  • Audit employees by listening to recorded and/or live calls to ensure scripts are properly followed.
  • Train agents to verify and/or obtain consumer’s demographics and accurately enter all necessary data into the company CRM platforms.
  • Oversee training, development and retention of sales agents.
  • Ensure all new agents are trained thoroughly by utilizing the developed training program and are competent before executing tasks un-supervised.
  • Other duties as assigned by the sales and corporate managers.
  • Graduate of an accredited high school or GED equivalency
  • One year of sales experience, call center environment preferred
  • Good organizational skills
  • Willing to function as a cooperative team member
  • Responsible and cooperative attitude
  • Clean and neat in personal appearance
  • Proficiency with use of standard office equipment and a computer
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.
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