Debt Relief Call Center Advisor


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Posted Date 1/15/2021

Location: Remote, USA

Reports to: Debt Relief Supervisor

Summary: The Debt Relief Call Center Advisor’s primary goal is to enroll new debt settlement clients via outbound and inbound phone contact and follow-up through phone and email. They are also responsible for maintaining high levels of productivity, focus and discipline on a daily basis in order to maximize dial time and enrollments.


  • Receive inbound/outbound sales calls, offering debt relief services in line with marketing campaigns.
  • Follow consultative sales process to steer consumers into available debt programs.
  • Successfully pitch applicable programs to enroll prospects as new clients.
  • Meet and exceed minimum average of 0.25 enrollments per hour.
  • Enroll at least $75,000 in new client debt each week.
  • Follow campaign KPIs to continuously advance performance.
  • Complete transfers to partner companies for other related services as is necessary.
  • Consistently follow up with potential clients to maximize conversion.
  • Maintain comprehensive notes on client files.

To be considered for this role, please take these two assessments:

1. Telemarketing Assessment Test:

2. Digital Assessment Test:

  • High school diploma or GED.
  • Three (3) plus years in outbound/inbound sales and/or call center experience.
  • Phone etiquette with excellent listening skills.
  • Excellent communication, interpersonal, and organizational skills, with attention to detail.
  • Ability to follow a phone script and navigate through different windows & tabs (computer test will be required for this position).
  • Knowledge of the financial services industry, with debt relief/debt settlement/debt consolidation experience.
  • Ability to maintain an organized work environment.
  • Demonstrate an extraordinary passion for success.

Also a plus:

  • Some college preferred.
  • Previous work-from-home experience preferred.
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
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