Customer Success Associate

Digital Media Solutions | San Diego, CA

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Posted Date 11/19/2019
Description

What we're looking for:

We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.

• 2+ years of inbound customer support experience

• Experience in a SaaS environment is preferred

• Excellent in-person, phone and written customer communication skills.

• Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus.

• Ability to manage time effectively and work independently.

What you'll do:

• Investigate and resolve customer inquiries regarding UE products and services

• Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions

• Provide ongoing support to customers on website navigation and technical issues

• Log all calls and support requests

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