What we're looking for:
We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.
• 2+ years of inbound customer support experience
• Experience in a SaaS environment is preferred
• Excellent in-person, phone and written customer communication skills.
• Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus.
• Ability to manage time effectively and work independently.
What you'll do:
• Investigate and resolve customer inquiries regarding UE products and services
• Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions
• Provide ongoing support to customers on website navigation and technical issues
• Log all calls and support requests