Location: Remote, USA
We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.
Responsibilities & Duties:
- Investigate and resolve customer inquiries regarding DMS products and services
- Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions
- Provide ongoing support to customers on website navigation and technical issues
- Log all calls and support requests
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
- 2+ years of inbound customer support experience
- Experience in a SaaS environment is preferred
- Excellent in-person, phone and written customer communication skills.
- Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus.
- Ability to manage time effectively and work independently.