Client Success Director

Remote

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Posted Date 7/09/2021
Description

Reports to: Chief Revenue Officer

Location: Remote USA, excluding Colorado

Summary

Ability to grow the revenue of key clients through upsell and cross-selling efforts of DMS solutions across the DMS ecosystem. Act as the primary point of contact with key clients to enable us to provide superior customer service and maximize our business opportunities. Oversight of members of the Client success team.

Responsibilities

  • Acts as the primary point of contact for key clients, establishing and growing strong relationships with client stakeholders at all levels
  • Ensures an understanding of client business, advertising objectives and pain points
  • Project manages campaign build outs and launches with clear timelines and status communications to the client and internal business partners
  • Proactively identifies opportunities to support key clients while scaling revenue opportunities by upselling/cross-selling DMS solutions
  • Creates team-based selling opportunities that leverage the expertise and skill-sets from across DMS teams and business units.
  • Provides weekly and monthly campaign updates plus quarterly campaign deep dives to clients
  • Provides weekly key client updates to DMS leadership and product owners across the business
  • Minimum 8 years of progressive client services experience
  • Digital marketing / performance advertising generalist with direct client service experience
  • Experienced managing a long roster of client accounts
  • Comfortable allocating and managing budgets
  • Understanding of marketing attribution and campaign analytics
  • Experienced presenting campaign updates for campaigns managed by others
  • Comfortable working within marketing technology platforms
  • Proven team management skills
  • Demonstrated supervisory, delegation and mentorship skills
  • Bachelor’s degree in marketing, communications, business or related field
  • Familiarity with digital performance advertising, lead generation or the insurance industry may be beneficial
  • Proficient with Microsoft Office Suite
  • Not eligible for all candidates in Colorado
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
Job Category
Client Services
Location
Remote

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